Privacy Policy for DigiCare
Effective February 3, 2026
Overview
DIGICARE is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Digicare mobile application, website, AI-powered health assistant, and related services (collectively referred to as "Services").
By accessing or using Digicare, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Scope of This Policy
This Privacy Policy applies to all users of Digicare, including individuals seeking health information, users interacting with AI-powered features, and users who engage with licensed or professional health consultants through the platform.
This policy does not replace professional medical confidentiality obligations where applicable, nor does it override any specific agreements you may have with healthcare professionals you interact with through Digicare.
2. Information We Collect
We collect information to provide, improve, and secure our services. The types of information we collect include:
2.1 Personal Information
Information that can identify you directly or indirectly, which may include but not limited to information such as: - Full name · Email address · Phone number · Date of birth · Gender · Account login credentials · Profile Information you choose to provide etc.
2.2 Health-Related Information
Depending on how you use Digicare, we may collect health-related data you voluntarily provide, including: - Symptoms, health concerns, or questions entered into the AI assistant · Medical history or lifestyle information you may choose to share · Consultation notes, messages, or interactions with healthcare professionals.
Health-related information is treated as sensitive data and handled with enhanced security and confidentiality measures.
2.3 Usage and Technical Information
We automatically collect certain information when you use the Services, including: - Device type, operating system, and app version · IP address and general location data · Log files, access times, and interaction data · Cookies and similar tracking technologies (where applicable).
2.4 Consultant Information
For healthcare professionals and consultants using Digicare, we may collect: - Professional credentials and certifications · Licensing information · Practice details · Communication and consultation records.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage user accounts
- To provide AI-powered health information and personalized responses
- To connect users with qualified health consultants
- To facilitate consultations, communications, and support
- To improve, train, and optimize our AI systems (using anonymized or aggregated data where possible)
- To maintain platform security, prevent fraud, and enforce our terms
- To comply with legal, regulatory, and ethical obligations
- To communicate important updates, service notices, or support messages
Digicare does not sell personal or health data to third parties.
4. AI-Powered Health Assistant
Digicare uses artificial intelligence to provide health-related information and guidance. The AI agent is designed to support health education and awareness — it does not replace professional medical diagnosis or treatment. Digicare uses user inputs to generate responses in real time.
Data submitted to the AI-powered assistant may be processed to improve system accuracy, safety, and reliability. Where feasible, such data is anonymized or de-identified before being used for system improvement.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds, depending on jurisdiction:
- User consent
- Performance of a contract or provision of requested services
- Compliance with legal obligations
- Legitimate interests, such as improving and securing our Services, where such interests do not override user's rights.
For sensitive health data, we rely primarily on explicit user consent and applicable health data protection laws.
6. Sharing and Disclosure of Information
We may share your information only in the following circumstances:
- With Healthcare Consultants: To enable consultations you request
- With Service Providers: Trusted third parties who assist with hosting, analytics, security, payment processing, or customer support, under strict confidentiality obligations
- Legal or Public Safety Use: Where required by law, regulation, court order, or to protect the rights, safety, and integrity of Digicare, its users, or the public
- Business transfers: In the event of a merger, acquisition, or asset sale, subject to continued data protection
All third parties are required to process data in accordance with applicable Data Protection Regulations and Standards.
7. Data Retention
We retain personal and health-related information only for as long as necessary to:
- Provide the Services
- Fulfil the purposes outlined in this policy
- Comply with Legal and/or Regulatory requirements.
When data is no longer required, it is securely deleted or anonymized.
8. Data Security
DigiCare implements industry-standard technical and organizational measures to protect your data, including: - Encryption of data in transit and at rest where appropriate · Access controls and authentication mechanisms · Regular security reviews and system monitoring.
We recognize that despite the best of security, protection and efforts, no system is completely secure. Users are encouraged to protect their account credentials and notify Digicare immediately of any suspected unauthorized access.
9. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to certain processing activities
- Withdraw consent at any time
- Request data portability
Requests can be made by contacting us using our website, email(s) and phone number(s) where applicable. We shall respond in accordance with applicable laws and your privacy and data protection in mind.
10. Children's or Minor Privacy
Digicare is not intended for use by children or minors under the age of 13, or under the minimum age required by local law without parental consent. We do not knowingly collect personal data from children without appropriate authorization. If such data is identified, it will be deleted promptly.
11. International Data Transfers
Digicare may process and store data on servers located in different countries. Where international transfers occur, we implement appropriate safeguards to ensure data protection consistent with this Privacy Policy and all applicable laws.
12. Third-Party Links and Services
The Services may contain links to third-party websites or services. Digicare is not responsible for the privacy practices or content of those third parties. Users are encouraged to review their privacy policies independently.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, Legal Requirements, or Operational Practices. Updates will be posted within the app and/or on our website, with the revised date indicated above.
Continued use of Digicare after changes take effect constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at: